Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 395 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) shouting into the phone (d) calling at a fair time
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling very late (d) noting key details
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) calling very late (d) stating why you called
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
7. 7.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying your name (d) calling very late
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) calling at a fair time (d) eating while talking
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) saying thank you (d) greeting first
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
17. 17.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
18. 18.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling very late (d) saying your name
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) chatting to others (d) asking “Is now okay?”
23. 23.True or false: “saying your name” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) eating while talking (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
27. 27.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
28. 28.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) a noisy background (d) asking “Is now okay?”
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) greeting first (d) mumbling your name
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) asking “Is now okay?” (d) hanging up suddenly
34. 34.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
35. 35.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
37. 37.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
38. 38.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) eating while talking (d) saying thank you
40. 40.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye

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