Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 396 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
3. 3.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
4. 4.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) calling very late (d) a noisy background
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying thank you (d) calling very late
8. 8.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) stating why you called (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) not saying who you are (d) saying thank you
10. 10.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
13. 13.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) stating why you called (d) eating while talking
21. 21.True or false: “greeting first” is a polite phone habit. (a) True (b) False
22. 22.True or false: “greeting first” is a rude phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) greeting first (d) eating while talking
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
28. 28.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
29. 29.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) noting key details (d) a noisy background
30. 30.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) mumbling your name (d) calling very late
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) saying your name (d) asking “Is now okay?”
34. 34.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) asking “Is now okay?” (d) saying your name
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) saying your name (d) chatting to others
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) eating while talking (d) saying your name
39. 39.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) chatting to others (d) noting key details

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