Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 397 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
3. 3.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) hanging up suddenly (d) shouting into the phone
5. 5.True or false: “saying your name” is a rude phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) hanging up suddenly (d) calling very late
9. 9.True or false: “saying your name” is a polite phone habit. (a) True (b) False
10. 10.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) call ten times (d) shout at the caller
11. 11.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) chatting to others (d) hanging up suddenly
15. 15.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
16. 16.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) noting key details (d) speaking clearly
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
19. 19.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
20. 20.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
21. 21.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) stating why you called (d) noting key details
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) a noisy background (d) hanging up suddenly
26. 26.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) stating why you called (d) chatting to others
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) chatting to others (d) noting key details
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) saying thank you
33. 33.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) saying your name (d) stating why you called
35. 35.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) calling at a fair time (d) eating while talking
40. 40.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit

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