Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 398 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) stating why you called (d) not saying who you are
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) saying your name (d) not saying who you are
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) noting key details (d) saying your name
8. 8.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) saying your name (d) not saying who you are
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) stating why you called (d) asking “Is now okay?”
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) calling very late (d) greeting first
12. 12.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) greeting first (d) noting key details
13. 13.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) mumbling your name (d) speaking clearly
14. 14.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
17. 17.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) stating why you called (d) saying thank you
18. 18.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) saying thank you (d) stating why you called
19. 19.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
20. 20.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
21. 21.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
22. 22.True or false: “greeting first” is a polite phone habit. (a) True (b) False
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
24. 24.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) not saying who you are (d) saying your name
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) shouting into the phone (d) saying your name
27. 27.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) hanging up suddenly (d) saying thank you
28. 28.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) noting key details (d) a noisy background
32. 32.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) calling at a fair time (d) not saying who you are
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) shouting into the phone (d) mumbling your name
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) chatting to others (d) asking “Is now okay?”
35. 35.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
36. 36.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) saying your name (d) greeting first
38. 38.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) eating while talking (d) not saying who you are

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