Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 399 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) saying thank you (d) saying your name
2. 2.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
3. 3.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) stating why you called (d) chatting to others
7. 7.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) hanging up suddenly (d) not saying who you are
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) speaking clearly
10. 10.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) a noisy background (d) noting key details
11. 11.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) stating why you called (d) shouting into the phone
16. 16.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
17. 17.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) greeting first
18. 18.True or false: “calling very late” is a rude phone habit. (a) True (b) False
19. 19.True or false: “greeting first” is a polite phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) eating while talking (d) stating why you called
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) mumbling your name (d) asking “Is now okay?”
26. 26.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
28. 28.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
29. 29.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
32. 32.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
33. 33.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
36. 36.True or false: “saying your name” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) asking “Is now okay?” (d) saying your name
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) noting key details (d) calling very late

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