Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 400 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) mumbling your name (d) chatting to others
2. 2.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
6. 6.True or false: “calling very late” is a polite phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) mumbling your name (d) a noisy background
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “greeting first” is a rude phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) greeting first (d) calling very late
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) not saying who you are (d) stating why you called
13. 13.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.True or false: “greeting first” is a polite phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying thank you (d) eating while talking
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) saying your name (d) mumbling your name
19. 19.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) chatting to others (d) calling at a fair time
20. 20.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
21. 21.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) saying thank you (d) hanging up suddenly
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
23. 23.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
28. 28.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) asking “Is now okay?” (d) stating why you called
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
32. 32.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) mumbling your name (d) saying your name
34. 34.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) noting key details (d) chatting to others
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) saying your name (d) calling at a fair time
38. 38.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit

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