Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 5 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) saying your name (d) eating while talking
3. 3.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.True or false: “noting key details” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “calling very late” is a rude phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) mumbling your name (d) greeting first
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
18. 18.True or false: “greeting first” is a polite phone habit. (a) False (b) True
19. 19.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) shouting into the phone (d) calling very late
21. 21.True or false: “calling very late” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) saying your name (d) calling at a fair time
23. 23.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) calling very late
28. 28.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) saying thank you (d) speaking clearly
29. 29.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) shouting into the phone (d) saying your name
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “saying your name” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) noting key details
37. 37.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
38. 38.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) calling very late (d) shouting into the phone
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) eating while talking (d) speaking clearly

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students