Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 41 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
2. 2.True or false: “saying your name” is a rude phone habit. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) hanging up suddenly (d) calling at a fair time
4. 4.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) saying your name (d) calling very late
6. 6.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
8. 8.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) eating while talking (d) chatting to others
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
12. 12.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) saying thank you (d) a noisy background
13. 13.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
14. 14.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) shouting into the phone (c) saying thank you (d) noting key details
16. 16.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) speaking clearly
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) stating why you called (d) saying your name
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling very late (d) saying your name
21. 21.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
22. 22.True or false: “saying your name” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) hanging up suddenly (d) saying thank you
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) a noisy background (d) calling very late
25. 25.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) eating while talking (d) saying your name
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) saying your name (d) speaking clearly
28. 28.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) speaking clearly
32. 32.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) saying your name (d) greeting first
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) a noisy background (d) saying thank you
36. 36.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
37. 37.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) stating why you called (d) calling very late
39. 39.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) mumbling your name (d) a noisy background

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