Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 401 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying thank you (c) calling very late (d) chatting to others
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) calling at a fair time (d) noting key details
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
6. 6.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
7. 7.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
10. 10.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
11. 11.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) saying thank you (d) calling at a fair time
12. 12.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
14. 14.Which of these is a rude phone habit? (a) calling very late (b) greeting first (c) saying thank you (d) noting key details
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) chatting to others (d) saying thank you
19. 19.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) calling very late (d) hanging up suddenly
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) chatting to others (d) stating why you called
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) speaking clearly (d) a noisy background
23. 23.True or false: “saying your name” is a rude phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) eating while talking (d) chatting to others
26. 26.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) saying your name (d) speaking clearly
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) shouting into the phone (d) speaking clearly
32. 32.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) a noisy background (d) chatting to others
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) greeting first (d) a noisy background
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
37. 37.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) speaking clearly (d) asking “Is now okay?”
38. 38.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) greeting first (d) asking “Is now okay?”

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students