Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 402 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) chatting to others (d) saying thank you
2. 2.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
3. 3.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
4. 4.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “noting key details” is a polite phone habit. (a) True (b) False
8. 8.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) shouting into the phone (d) greeting first
9. 9.True or false: “noting key details” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling very late (d) saying your name
13. 13.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) saying your name (d) noting key details
14. 14.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) saying your name
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) shouting into the phone (d) a noisy background
18. 18.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) a noisy background (d) saying your name
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) not saying who you are (d) saying thank you
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) saying your name (d) calling at a fair time
23. 23.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) calling very late (d) shouting into the phone
25. 25.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
28. 28.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) calling at a fair time
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) calling at a fair time (d) hanging up suddenly
32. 32.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) calling very late (d) greeting first
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
37. 37.True or false: “saying your name” is a polite phone habit. (a) True (b) False
38. 38.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) chatting to others (d) noting key details
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit

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