Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 403 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) saying your name (d) speaking clearly
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) eating while talking (d) saying thank you
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
8. 8.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) stating why you called (d) shouting into the phone
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) eating while talking (d) hanging up suddenly
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) calling very late (d) not saying who you are
11. 11.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) speaking clearly (d) saying your name
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a rude phone habit? (a) calling very late (b) saying thank you (c) stating why you called (d) asking “Is now okay?”
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) a noisy background (d) not saying who you are
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) asking “Is now okay?” (d) calling at a fair time
21. 21.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
24. 24.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
25. 25.True or false: “noting key details” is a polite phone habit. (a) False (b) True
26. 26.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) saying your name (d) calling at a fair time
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.True or false: “calling very late” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) asking “Is now okay?” (d) shouting into the phone
35. 35.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
36. 36.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) a noisy background (d) not saying who you are
37. 37.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “greeting first” is a rude phone habit. (a) True (b) False
40. 40.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False

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