Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 404 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
2. 2.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
5. 5.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) saying your name (d) asking “Is now okay?”
6. 6.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
7. 7.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) noting key details (d) speaking clearly
10. 10.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
11. 11.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
12. 12.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) stating why you called (d) noting key details
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
15. 15.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
16. 16.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) a noisy background (d) mumbling your name
17. 17.True or false: “greeting first” is a polite phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) not saying who you are (d) chatting to others
20. 20.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) stating why you called (d) hanging up suddenly
21. 21.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) mumbling your name (d) eating while talking
22. 22.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) speaking clearly (d) greeting first
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) hanging up suddenly (d) noting key details
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) asking “Is now okay?” (d) greeting first
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) saying your name (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
31. 31.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) asking “Is now okay?” (d) not saying who you are
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
33. 33.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) saying your name (d) eating while talking
37. 37.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) calling very late (d) calling at a fair time
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) calling at a fair time (d) saying your name
40. 40.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) noting key details (d) saying your name

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