Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 405 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) greeting first (d) a noisy background
3. 3.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) speaking clearly (d) shouting into the phone
6. 6.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
7. 7.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) hanging up suddenly (d) not saying who you are
10. 10.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) mumbling your name (d) hanging up suddenly
12. 12.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
13. 13.True or false: “calling very late” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
15. 15.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
16. 16.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) not saying who you are (d) saying your name
17. 17.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) not saying who you are (d) speaking clearly
21. 21.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
22. 22.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) saying your name (d) saying thank you
23. 23.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
25. 25.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
26. 26.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
31. 31.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
32. 32.True or false: “calling very late” is a polite phone habit. (a) False (b) True
33. 33.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) shouting into the phone (d) mumbling your name
35. 35.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) not saying who you are (d) noting key details
36. 36.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
38. 38.True or false: “saying your name” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) stating why you called (d) calling very late
40. 40.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) mumbling your name (d) hanging up suddenly

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