Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 406 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) stating why you called (d) speaking clearly
4. 4.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
6. 6.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
7. 7.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
8. 8.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) stating why you called (d) saying thank you
9. 9.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
11. 11.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) not saying who you are (d) saying your name
13. 13.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) noting key details (d) greeting first
14. 14.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) greeting first (d) calling at a fair time
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) saying thank you (d) greeting first
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) stating why you called
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) a noisy background (d) speaking clearly
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) calling very late (d) saying your name
24. 24.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) hanging up suddenly (d) shouting into the phone
25. 25.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) mumbling your name (d) a noisy background
28. 28.True or false: “greeting first” is a polite phone habit. (a) False (b) True
29. 29.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
31. 31.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) greeting first (d) hanging up suddenly
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) shouting into the phone (d) saying thank you
37. 37.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) noting key details (d) mumbling your name
40. 40.True or false: “greeting first” is a rude phone habit. (a) False (b) True

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