Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 407 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) saying your name (d) calling at a fair time
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) a noisy background (d) not saying who you are
4. 4.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
5. 5.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
6. 6.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) eating while talking (d) asking “Is now okay?”
8. 8.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
9. 9.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
10. 10.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) not saying who you are (d) shouting into the phone
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) not saying who you are (d) calling very late
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) speaking clearly (d) eating while talking
16. 16.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) a noisy background (d) stating why you called
22. 22.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
23. 23.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) noting key details (d) not saying who you are
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
26. 26.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) shouting into the phone (b) noting key details (c) stating why you called (d) greeting first
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) saying your name (d) mumbling your name
31. 31.True or false: “saying your name” is a polite phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) calling very late (d) asking “Is now okay?”
33. 33.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) a noisy background (d) greeting first
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) not saying who you are (d) chatting to others
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
39. 39.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
40. 40.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) stating why you called (d) a noisy background

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