Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 408 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
2. 2.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) not saying who you are (d) speaking clearly
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) eating while talking (d) saying your name
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
6. 6.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
8. 8.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) saying your name (d) a noisy background
10. 10.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) saying thank you (d) eating while talking
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) noting key details (d) chatting to others
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “saying your name” is a rude phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
16. 16.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) not saying who you are (d) asking “Is now okay?”
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) chatting to others (d) a noisy background
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) mumbling your name (d) chatting to others
22. 22.True or false: “calling very late” is a rude phone habit. (a) True (b) False
23. 23.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
24. 24.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
25. 25.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) a noisy background (d) stating why you called
28. 28.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) calling at a fair time (d) eating while talking
29. 29.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) saying your name (d) calling at a fair time
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
39. 39.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a rude phone habit? (a) calling very late (b) noting key details (c) asking “Is now okay?” (d) calling at a fair time

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