Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 409 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
3. 3.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) chatting to others (d) mumbling your name
4. 4.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) noting key details (d) chatting to others
8. 8.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) eating while talking (d) stating why you called
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) shouting into the phone (d) mumbling your name
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) mumbling your name (d) shouting into the phone
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) calling very late (d) speaking clearly
26. 26.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) noting key details (d) chatting to others
27. 27.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) saying your name (d) hanging up suddenly
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) greeting first (d) saying thank you
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) stating why you called (d) shouting into the phone
32. 32.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) mumbling your name (d) greeting first
35. 35.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) hanging up suddenly (d) greeting first
37. 37.True or false: “saying your name” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) stating why you called (d) calling at a fair time
39. 39.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
40. 40.True or false: “eating while talking” is a polite phone habit. (a) True (b) False

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