Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 410 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) a noisy background (d) noting key details
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) mumbling your name (d) calling very late
3. 3.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) calling at a fair time (d) not saying who you are
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
7. 7.True or false: “greeting first” is a rude phone habit. (a) False (b) True
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
9. 9.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) a noisy background (d) eating while talking
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) calling very late (d) a noisy background
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) noting key details (d) eating while talking
17. 17.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) noting key details (d) greeting first
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) shouting into the phone (c) greeting first (d) saying thank you
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) a noisy background (d) asking “Is now okay?”
20. 20.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) asking “Is now okay?” (d) saying thank you
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
22. 22.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
25. 25.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
27. 27.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) a noisy background (d) noting key details
30. 30.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
31. 31.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) a noisy background (d) greeting first
32. 32.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying your name (d) eating while talking
36. 36.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
37. 37.True or false: “saying your name” is a polite phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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