Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 42 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) speaking clearly (d) not saying who you are
6. 6.True or false: “greeting first” is a rude phone habit. (a) False (b) True
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) shouting into the phone (d) a noisy background
9. 9.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) eating while talking (d) saying thank you
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
15. 15.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) shouting into the phone (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) speaking clearly (d) asking “Is now okay?”
17. 17.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
18. 18.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
19. 19.True or false: “saying your name” is a rude phone habit. (a) True (b) False
20. 20.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) greeting first (d) eating while talking
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) not saying who you are (d) greeting first
24. 24.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
25. 25.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) mumbling your name (d) a noisy background
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) stating why you called (d) speaking clearly
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) not saying who you are (d) shouting into the phone
33. 33.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) hanging up suddenly (d) greeting first
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) speaking clearly
36. 36.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
38. 38.True or false: “saying your name” is a polite phone habit. (a) True (b) False
39. 39.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit

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