Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 411 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling very late” is a polite phone habit. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) greeting first (d) speaking clearly
3. 3.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) calling very late (d) speaking clearly
6. 6.Which of these is a rude phone habit? (a) eating while talking (b) noting key details (c) stating why you called (d) asking “Is now okay?”
7. 7.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) speaking clearly (d) saying your name
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
12. 12.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
13. 13.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
14. 14.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
15. 15.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) noting key details (d) chatting to others
20. 20.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) asking “Is now okay?” (d) greeting first
24. 24.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) asking “Is now okay?” (d) not saying who you are
25. 25.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) saying thank you (d) stating why you called
27. 27.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
29. 29.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) greeting first (d) hanging up suddenly
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) asking “Is now okay?” (d) noting key details
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “calling very late” is a rude phone habit. (a) False (b) True
37. 37.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) stating why you called (d) saying your name
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

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