Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 412 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) not saying who you are (d) mumbling your name
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
3. 3.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) greeting first (d) saying your name
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) chatting to others (d) stating why you called
6. 6.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) saying your name (d) hanging up suddenly
7. 7.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) stating why you called (d) calling at a fair time
12. 12.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) calling at a fair time (d) asking “Is now okay?”
16. 16.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) speaking clearly (d) asking “Is now okay?”
17. 17.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
18. 18.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
19. 19.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) saying your name (d) a noisy background
21. 21.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
22. 22.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
23. 23.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) chatting to others (d) calling at a fair time
24. 24.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
26. 26.True or false: “greeting first” is a polite phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) chatting to others (d) stating why you called
30. 30.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) not saying who you are (d) greeting first
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) calling very late
32. 32.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
33. 33.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) noting key details (d) eating while talking
35. 35.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) noting key details (d) mumbling your name
36. 36.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) stating why you called (d) shouting into the phone
38. 38.True or false: “calling very late” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
40. 40.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times

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