Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 413 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) not saying who you are (d) saying your name
2. 2.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) chatting to others (d) noting key details
3. 3.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
6. 6.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
10. 10.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
11. 11.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
15. 15.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) saying thank you (d) mumbling your name
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) stating why you called (d) greeting first
17. 17.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
18. 18.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) saying your name (d) eating while talking
19. 19.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) chatting to others (d) speaking clearly
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) saying your name (d) hanging up suddenly
23. 23.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) hanging up suddenly (d) calling at a fair time
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
28. 28.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
29. 29.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
30. 30.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
31. 31.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) not saying who you are (d) calling at a fair time
32. 32.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) eating while talking
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) stating why you called (d) speaking clearly
35. 35.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) eating while talking (d) asking “Is now okay?”
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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