Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 414 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) stating why you called (d) noting key details
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) a noisy background (d) hanging up suddenly
8. 8.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
11. 11.True or false: “calling very late” is a rude phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
13. 13.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) a noisy background (d) saying your name
14. 14.True or false: “greeting first” is a rude phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) saying your name (d) eating while talking
16. 16.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) asking “Is now okay?” (d) noting key details
17. 17.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) saying your name (d) greeting first
18. 18.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) greeting first (d) asking “Is now okay?”
19. 19.Which of these is a polite phone habit? (a) not saying who you are (b) speaking clearly (c) shouting into the phone (d) a noisy background
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
24. 24.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) stating why you called (d) saying thank you
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) saying your name (d) speaking clearly
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
28. 28.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
29. 29.True or false: “saying your name” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) mumbling your name (d) noting key details
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) chatting to others (d) eating while talking
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) asking “Is now okay?” (d) not saying who you are
38. 38.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) not saying who you are (d) saying thank you
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

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