Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 415 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) not saying who you are (d) stating why you called
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “calling very late” is a polite phone habit. (a) True (b) False
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) a noisy background (d) eating while talking
6. 6.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) saying thank you (d) a noisy background
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) greeting first (d) eating while talking
8. 8.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) chatting to others (d) greeting first
10. 10.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) not saying who you are (d) mumbling your name
12. 12.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) chatting to others (d) greeting first
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) chatting to others (d) speaking clearly
19. 19.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) eating while talking (d) shouting into the phone
21. 21.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) shouting into the phone (d) saying thank you
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
27. 27.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.True or false: “calling very late” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
31. 31.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) speaking clearly (d) asking “Is now okay?”
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) chatting to others (d) stating why you called
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) calling very late (d) saying your name
34. 34.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) noting key details (d) calling very late
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) eating while talking (d) mumbling your name
37. 37.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
38. 38.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.True or false: “saying your name” is a polite phone habit. (a) False (b) True

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