Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 416 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) asking “Is now okay?” (d) shouting into the phone
4. 4.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) a noisy background (d) speaking clearly
5. 5.True or false: “greeting first” is a polite phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
7. 7.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
12. 12.True or false: “noting key details” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) greeting first (d) speaking clearly
15. 15.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) noting key details (d) greeting first
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) shouting into the phone (d) not saying who you are
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
21. 21.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) eating while talking (d) chatting to others
22. 22.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
23. 23.True or false: “calling very late” is a rude phone habit. (a) True (b) False
24. 24.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
25. 25.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) speaking clearly (d) not saying who you are
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) a noisy background (d) shouting into the phone
28. 28.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) stating why you called (d) saying your name
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) saying your name (d) chatting to others
30. 30.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) asking “Is now okay?”
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) saying your name (d) hanging up suddenly
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) a noisy background (d) calling at a fair time
37. 37.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) saying thank you (d) eating while talking
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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