Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 417 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) asking “Is now okay?” (d) saying thank you
3. 3.True or false: “noting key details” is a polite phone habit. (a) True (b) False
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) saying thank you (d) calling very late
5. 5.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) calling very late (d) hanging up suddenly
7. 7.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) calling very late
8. 8.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) shouting into the phone (d) mumbling your name
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) speaking clearly (d) saying your name
15. 15.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) eating while talking (d) speaking clearly
16. 16.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) shouting into the phone (d) mumbling your name
17. 17.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) shouting into the phone (d) chatting to others
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
23. 23.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) noting key details (d) mumbling your name
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) hanging up suddenly (d) noting key details
27. 27.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
31. 31.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
32. 32.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) speaking clearly (d) stating why you called
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) mumbling your name (d) calling very late
34. 34.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) shouting into the phone (d) chatting to others
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) saying thank you (d) shouting into the phone
39. 39.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
40. 40.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud

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