Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 418 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
2. 2.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) noting key details (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) speaking clearly (d) hanging up suddenly
4. 4.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) saying your name (d) not saying who you are
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) calling very late (d) calling at a fair time
7. 7.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
8. 8.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) mumbling your name (d) hanging up suddenly
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
13. 13.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) asking “Is now okay?” (d) saying your name
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) speaking clearly (d) greeting first
17. 17.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) eating while talking (d) asking “Is now okay?”
18. 18.True or false: “saying your name” is a rude phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
24. 24.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) not saying who you are (d) saying thank you
26. 26.True or false: “saying your name” is a polite phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) a noisy background (d) greeting first
28. 28.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
29. 29.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) speaking clearly (d) hanging up suddenly
30. 30.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) not saying who you are (d) saying your name
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) eating while talking (d) chatting to others
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) eating while talking
38. 38.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
39. 39.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit

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