Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 419 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a rude phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
3. 3.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) stating why you called (d) calling very late
5. 5.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
6. 6.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) mumbling your name (d) shouting into the phone
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) calling very late (d) chatting to others
10. 10.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) calling very late (d) greeting first
11. 11.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
14. 14.True or false: “calling very late” is a rude phone habit. (a) True (b) False
15. 15.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) mumbling your name (d) saying thank you
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
17. 17.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) saying your name (d) chatting to others
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) hanging up suddenly (d) speaking clearly
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) mumbling your name (d) saying your name
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) not saying who you are (c) saying your name (d) stating why you called
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) saying your name (d) eating while talking
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) hanging up suddenly (d) shouting into the phone
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
34. 34.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
37. 37.True or false: “noting key details” is a rude phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) calling very late

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