Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 420 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) hanging up suddenly (d) shouting into the phone
2. 2.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
3. 3.True or false: “noting key details” is a rude phone habit. (a) True (b) False
4. 4.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
5. 5.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) chatting to others (d) asking “Is now okay?”
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) shouting into the phone (d) calling at a fair time
10. 10.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) saying thank you (d) greeting first
17. 17.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) calling at a fair time (d) saying your name
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) greeting first (d) saying your name
22. 22.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) mumbling your name (d) not saying who you are
23. 23.True or false: “greeting first” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) calling very late (d) noting key details
25. 25.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
26. 26.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
27. 27.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
28. 28.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling at a fair time (d) not saying who you are
29. 29.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) saying thank you (d) speaking clearly
31. 31.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
33. 33.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) calling very late (d) speaking clearly
34. 34.True or false: “noting key details” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) a noisy background (d) greeting first
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) asking “Is now okay?” (d) eating while talking
39. 39.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) greeting first (d) a noisy background
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) chatting to others (d) eating while talking

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