Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 43 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) calling at a fair time (d) saying thank you
2. 2.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) stating why you called (d) saying your name
3. 3.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
4. 4.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) shouting into the phone (d) noting key details
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
8. 8.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
9. 9.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) saying your name (d) a noisy background
10. 10.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) calling at a fair time (d) eating while talking
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
15. 15.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) not saying who you are (d) calling at a fair time
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) noting key details (d) saying your name
19. 19.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) stating why you called (d) hanging up suddenly
20. 20.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “noting key details” is a polite phone habit. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) asking “Is now okay?” (d) greeting first
23. 23.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
24. 24.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) stating why you called (d) shouting into the phone
26. 26.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) hanging up suddenly
27. 27.True or false: “calling very late” is a polite phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) calling very late (d) saying thank you
32. 32.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
33. 33.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) mumbling your name
36. 36.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) eating while talking (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) a noisy background (d) not saying who you are
38. 38.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
39. 39.True or false: “greeting first” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit

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