Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 421 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) not saying who you are (d) asking “Is now okay?”
2. 2.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) not saying who you are (d) calling very late
4. 4.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) chatting to others (d) not saying who you are
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “noting key details” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) a noisy background (d) calling very late
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) not saying who you are (d) speaking clearly
16. 16.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) greeting first (d) a noisy background
17. 17.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
18. 18.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
19. 19.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
21. 21.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) noting key details (d) asking “Is now okay?”
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) asking “Is now okay?” (d) chatting to others
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) shouting into the phone (d) asking “Is now okay?”
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
38. 38.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) eating while talking (d) shouting into the phone
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) mumbling your name (d) hanging up suddenly
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False

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