Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 422 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
3. 3.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) mumbling your name (d) greeting first
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) hanging up suddenly (d) noting key details
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) asking “Is now okay?” (d) calling very late
8. 8.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
9. 9.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) mumbling your name (d) chatting to others
11. 11.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) greeting first (d) a noisy background
16. 16.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) a noisy background (d) shouting into the phone
17. 17.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
18. 18.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
19. 19.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) chatting to others
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) a noisy background (d) stating why you called
23. 23.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) saying thank you (d) a noisy background
25. 25.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
26. 26.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) calling very late (d) speaking clearly
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) saying your name (d) hanging up suddenly
29. 29.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) greeting first (d) shouting into the phone
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) asking “Is now okay?” (d) shouting into the phone
32. 32.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) calling very late (d) saying thank you
35. 35.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
36. 36.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) stating why you called (d) mumbling your name
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) calling at a fair time (d) greeting first
38. 38.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) saying your name (d) noting key details
39. 39.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False

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