Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 423 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) a noisy background (d) calling very late
5. 5.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) calling at a fair time (d) saying thank you
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) noting key details (d) asking “Is now okay?”
8. 8.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) eating while talking (d) saying thank you
11. 11.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
13. 13.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) saying thank you (d) asking “Is now okay?”
14. 14.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
15. 15.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) greeting first (d) noting key details
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) noting key details (d) a noisy background
23. 23.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
24. 24.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
25. 25.True or false: “greeting first” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) stating why you called (d) mumbling your name
27. 27.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) mumbling your name (d) saying thank you
28. 28.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) mumbling your name (d) calling very late
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
33. 33.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
36. 36.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
39. 39.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit

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