Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 424 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
2. 2.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) a noisy background (d) calling at a fair time
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) calling at a fair time (d) speaking clearly
4. 4.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “greeting first” is a rude phone habit. (a) True (b) False
10. 10.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) hanging up suddenly (d) saying thank you
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) stating why you called (d) calling very late
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
14. 14.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
15. 15.True or false: “calling very late” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
17. 17.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
18. 18.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
19. 19.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) chatting to others (d) a noisy background
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
22. 22.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
23. 23.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) not saying who you are (d) asking “Is now okay?”
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) not saying who you are (d) saying thank you
25. 25.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
26. 26.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) speaking clearly (d) saying thank you
27. 27.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) speaking clearly (d) asking “Is now okay?”
29. 29.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) not saying who you are (d) greeting first
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) eating while talking (d) saying thank you
31. 31.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
32. 32.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
34. 34.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) chatting to others (d) mumbling your name
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) saying your name (d) shouting into the phone
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit

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