Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 425 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) calling at a fair time (d) eating while talking
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
3. 3.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) mumbling your name (d) hanging up suddenly
4. 4.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
6. 6.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
7. 7.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) saying thank you (d) chatting to others
13. 13.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) shouting into the phone (d) calling very late
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) saying your name (d) a noisy background
15. 15.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) saying thank you (d) shouting into the phone
17. 17.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “greeting first” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) chatting to others (d) mumbling your name
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) calling at a fair time (d) saying your name
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) calling very late (d) speaking clearly
24. 24.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) hanging up suddenly (d) calling very late
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) mumbling your name (d) a noisy background
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) eating while talking (d) not saying who you are
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
35. 35.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) saying your name (d) calling at a fair time
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
40. 40.True or false: “chatting to others” is a rude phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students