Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 426 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) shouting into the phone (d) asking “Is now okay?”
4. 4.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
5. 5.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) greeting first (d) not saying who you are
6. 6.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) calling very late (d) greeting first
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) saying your name (d) saying thank you
15. 15.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) stating why you called (d) a noisy background
16. 16.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) mumbling your name (d) not saying who you are
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
24. 24.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) hanging up suddenly (d) greeting first
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) calling at a fair time (d) mumbling your name
26. 26.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) greeting first (d) noting key details
27. 27.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) not saying who you are (d) shouting into the phone
29. 29.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
31. 31.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) a noisy background (d) noting key details
35. 35.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) mumbling your name (d) stating why you called
36. 36.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) saying your name (d) calling very late
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) mumbling your name (d) asking “Is now okay?”
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling very late (d) stating why you called

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