Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 427 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
2. 2.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) eating while talking (d) chatting to others
4. 4.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
5. 5.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) saying thank you (d) speaking clearly
6. 6.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) noting key details (d) calling very late
7. 7.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) a noisy background (d) saying thank you
8. 8.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) calling very late (d) eating while talking
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) calling very late (d) greeting first
14. 14.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) eating while talking (d) stating why you called
16. 16.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) eating while talking (d) hanging up suddenly
17. 17.True or false: “noting key details” is a rude phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) eating while talking (d) noting key details
19. 19.True or false: “greeting first” is a polite phone habit. (a) True (b) False
20. 20.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) greeting first (d) asking “Is now okay?”
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) speaking clearly (d) chatting to others
25. 25.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
26. 26.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
27. 27.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “saying your name” is a polite phone habit. (a) False (b) True
30. 30.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
31. 31.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) a noisy background (d) saying your name
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
33. 33.True or false: “calling very late” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) calling at a fair time
35. 35.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
38. 38.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
40. 40.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students