Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 428 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) not saying who you are (d) asking “Is now okay?”
3. 3.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) greeting first (d) not saying who you are
4. 4.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) speaking clearly (d) saying your name
7. 7.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
9. 9.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) eating while talking (d) noting key details
13. 13.True or false: “calling very late” is a rude phone habit. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) shouting into the phone (d) noting key details
15. 15.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) greeting first (d) eating while talking
17. 17.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) saying your name (d) shouting into the phone
23. 23.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) greeting first (d) shouting into the phone
24. 24.Which of these is a polite phone habit? (a) speaking clearly (b) a noisy background (c) calling very late (d) eating while talking
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) speaking clearly (d) asking “Is now okay?”
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) stating why you called (d) eating while talking
28. 28.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) eating while talking (d) calling very late
29. 29.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) calling very late (d) hanging up suddenly
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) speaking clearly (d) calling very late
33. 33.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) calling very late (d) calling at a fair time
37. 37.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
38. 38.True or false: “noting key details” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) calling at a fair time (d) shouting into the phone

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