Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 429 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) greeting first (d) not saying who you are
2. 2.True or false: “saying your name” is a rude phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) eating while talking (d) mumbling your name
4. 4.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) noting key details (d) stating why you called
5. 5.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) saying your name (d) asking “Is now okay?”
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) asking “Is now okay?” (d) a noisy background
7. 7.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) calling at a fair time (d) saying your name
8. 8.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) chatting to others (d) eating while talking
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) not saying who you are (d) stating why you called
10. 10.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) chatting to others (d) noting key details
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) stating why you called (d) greeting first
15. 15.True or false: “saying your name” is a polite phone habit. (a) True (b) False
16. 16.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) calling at a fair time (d) saying your name
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling at a fair time (d) eating while talking
22. 22.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
23. 23.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) not saying who you are (d) greeting first
24. 24.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
26. 26.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
27. 27.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
28. 28.True or false: “greeting first” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) calling very late (d) asking “Is now okay?”
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) noting key details (d) eating while talking
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) mumbling your name (d) saying your name
32. 32.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
33. 33.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) noting key details (d) stating why you called
34. 34.True or false: “noting key details” is a polite phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) hanging up suddenly (d) eating while talking
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) a noisy background (d) greeting first
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) noting key details (d) hanging up suddenly
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
39. 39.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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