Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 430 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
2. 2.True or false: “calling very late” is a rude phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) asking “Is now okay?” (d) eating while talking
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
6. 6.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) hanging up suddenly (d) stating why you called
8. 8.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) shouting into the phone (d) saying your name
12. 12.True or false: “noting key details” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) shouting into the phone (d) asking “Is now okay?”
15. 15.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) stating why you called (d) not saying who you are
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) a noisy background (d) calling at a fair time
18. 18.True or false: “noting key details” is a polite phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) mumbling your name (d) not saying who you are
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) stating why you called (d) saying your name
22. 22.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) saying thank you (d) chatting to others
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling very late (d) greeting first
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) speaking clearly
29. 29.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) mumbling your name (d) greeting first
34. 34.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
35. 35.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) eating while talking (d) saying your name
38. 38.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
39. 39.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) mumbling your name (d) saying thank you
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students