Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 44 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) noting key details (d) calling at a fair time
5. 5.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
6. 6.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
7. 7.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “saying your name” is a polite phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) saying your name (b) mumbling your name (c) speaking clearly (d) asking “Is now okay?”
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) saying your name (d) eating while talking
12. 12.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
13. 13.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) greeting first (d) noting key details
14. 14.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) asking “Is now okay?” (d) stating why you called
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
16. 16.Which of these is a polite phone habit? (a) noting key details (b) a noisy background (c) hanging up suddenly (d) eating while talking
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
18. 18.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
19. 19.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) noting key details (d) calling very late
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
21. 21.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) speaking clearly (d) saying thank you
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) a noisy background (d) eating while talking
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) mumbling your name (d) chatting to others
28. 28.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) eating while talking (d) mumbling your name
31. 31.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
32. 32.True or false: “noting key details” is a rude phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) not saying who you are (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) shouting into the phone (d) a noisy background
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
38. 38.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) a noisy background (d) not saying who you are
40. 40.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) noting key details (d) calling very late

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