Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 431 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) stating why you called (d) chatting to others
2. 2.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
4. 4.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) speaking clearly (d) saying thank you
5. 5.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
6. 6.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) saying your name (d) chatting to others
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “greeting first” is a rude phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
11. 11.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
12. 12.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
13. 13.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) not saying who you are (d) saying thank you
15. 15.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
16. 16.True or false: “noting key details” is a rude phone habit. (a) True (b) False
17. 17.True or false: “calling very late” is a rude phone habit. (a) False (b) True
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) greeting first (d) eating while talking
25. 25.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
26. 26.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) a noisy background (d) stating why you called
28. 28.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) shouting into the phone (d) a noisy background
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) a noisy background (d) calling very late
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) hanging up suddenly (d) noting key details
33. 33.True or false: “calling very late” is a polite phone habit. (a) True (b) False
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) chatting to others (d) greeting first
36. 36.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) saying your name (d) saying thank you
39. 39.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) mumbling your name (d) chatting to others
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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