Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 432 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
2. 2.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) shouting into the phone (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) speaking clearly (d) eating while talking
6. 6.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) speaking clearly (d) not saying who you are
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
12. 12.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
13. 13.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) stating why you called (d) mumbling your name
14. 14.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) not saying who you are (d) calling very late
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) asking “Is now okay?” (d) saying your name
17. 17.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) calling very late (d) noting key details
21. 21.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
22. 22.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) mumbling your name (d) noting key details
24. 24.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) hanging up suddenly (d) stating why you called
28. 28.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) saying thank you (d) greeting first
30. 30.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
31. 31.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) noting key details (d) eating while talking
32. 32.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
33. 33.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) stating why you called (d) calling very late
36. 36.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) hanging up suddenly (d) chatting to others
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) eating while talking (d) a noisy background
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
40. 40.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False

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