Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 433 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) saying thank you (d) chatting to others
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) speaking clearly (d) asking “Is now okay?”
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) greeting first (d) mumbling your name
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) asking “Is now okay?” (d) hanging up suddenly
8. 8.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) asking “Is now okay?” (d) stating why you called
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
15. 15.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
16. 16.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
17. 17.True or false: “saying your name” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) chatting to others (d) asking “Is now okay?”
19. 19.True or false: “greeting first” is a rude phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) calling at a fair time (d) a noisy background
23. 23.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
24. 24.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) speaking clearly (d) hanging up suddenly
26. 26.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
27. 27.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) calling very late (d) noting key details
30. 30.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
31. 31.True or false: “saying your name” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
33. 33.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
34. 34.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) shouting into the phone (d) eating while talking
38. 38.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) saying your name (d) greeting first
39. 39.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
40. 40.True or false: “greeting first” is a polite phone habit. (a) True (b) False

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