Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 434 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
3. 3.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) calling at a fair time (d) a noisy background
6. 6.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) a noisy background (d) not saying who you are
7. 7.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) calling very late (d) noting key details
8. 8.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
12. 12.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “saying your name” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) saying your name (d) stating why you called
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) stating why you called (d) chatting to others
17. 17.True or false: “calling very late” is a rude phone habit. (a) False (b) True
18. 18.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.True or false: “noting key details” is a rude phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) chatting to others (d) greeting first
24. 24.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) shouting into the phone (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) greeting first (d) calling at a fair time
26. 26.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
27. 27.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) greeting first (d) a noisy background
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) shouting into the phone (d) not saying who you are
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) calling very late (d) hanging up suddenly
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) eating while talking (d) stating why you called
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
37. 37.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
38. 38.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) not saying who you are (d) mumbling your name
40. 40.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) noting key details (d) stating why you called

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