Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 435 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) asking “Is now okay?” (d) noting key details
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
3. 3.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) speaking clearly (d) saying your name
5. 5.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
6. 6.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
10. 10.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) greeting first (d) calling at a fair time
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) saying your name (d) asking “Is now okay?”
15. 15.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) mumbling your name
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) chatting to others (d) calling at a fair time
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) hanging up suddenly (d) saying thank you
25. 25.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
26. 26.True or false: “noting key details” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) stating why you called (d) shouting into the phone
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.Which of these is a polite phone habit? (a) saying your name (b) chatting to others (c) not saying who you are (d) shouting into the phone
33. 33.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) greeting first (d) not saying who you are
34. 34.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
35. 35.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) hanging up suddenly (d) mumbling your name
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) noting key details (d) not saying who you are

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students