Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 436 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a rude phone habit. (a) False (b) True
2. 2.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying thank you (d) hanging up suddenly
4. 4.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) noting key details (d) calling at a fair time
5. 5.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) greeting first (d) shouting into the phone
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) mumbling your name (d) calling at a fair time
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
11. 11.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
14. 14.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
18. 18.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
19. 19.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) speaking clearly (d) hanging up suddenly
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
23. 23.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) hanging up suddenly (d) not saying who you are
24. 24.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
25. 25.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
28. 28.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
29. 29.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) calling very late (d) speaking clearly
31. 31.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
32. 32.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) eating while talking (d) noting key details
33. 33.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) greeting first (d) mumbling your name
34. 34.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
37. 37.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
38. 38.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) stating why you called (d) greeting first
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) greeting first (d) not saying who you are

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