Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 437 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
2. 2.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
6. 6.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) greeting first (d) stating why you called
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) a noisy background (c) greeting first (d) saying thank you
12. 12.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
13. 13.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
14. 14.True or false: “noting key details” is a rude phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) hanging up suddenly (d) calling very late
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) chatting to others (d) asking “Is now okay?”
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) a noisy background (d) speaking clearly
21. 21.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
23. 23.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) shouting into the phone (d) greeting first
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) shouting into the phone (d) calling at a fair time
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) calling very late (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) speaking clearly
29. 29.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) a noisy background (d) shouting into the phone
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) shouting into the phone (d) greeting first
35. 35.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
36. 36.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) asking “Is now okay?” (d) mumbling your name
37. 37.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) not saying who you are (d) greeting first
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
39. 39.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) saying your name (d) eating while talking
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) calling very late (d) saying your name

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students