Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 438 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
2. 2.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) calling very late (d) greeting first
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) calling at a fair time (d) hanging up suddenly
5. 5.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
6. 6.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) speaking clearly
7. 7.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) eating while talking (d) saying thank you
8. 8.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
9. 9.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
10. 10.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) not saying who you are (d) mumbling your name
14. 14.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) greeting first (d) asking “Is now okay?”
15. 15.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
19. 19.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) saying your name (d) not saying who you are
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
23. 23.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) hanging up suddenly (d) shouting into the phone
24. 24.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
25. 25.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) saying your name (d) noting key details
26. 26.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) not saying who you are (d) stating why you called
29. 29.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) calling very late (d) a noisy background
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) mumbling your name (d) not saying who you are
34. 34.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) hanging up suddenly (d) calling at a fair time
36. 36.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying your name (d) greeting first
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) greeting first (d) mumbling your name
40. 40.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False

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