Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 439 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) stating why you called (d) shouting into the phone
3. 3.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
4. 4.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) asking “Is now okay?” (d) mumbling your name
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) noting key details (d) saying thank you
8. 8.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
9. 9.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) shouting into the phone (d) chatting to others
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
16. 16.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) greeting first (d) shouting into the phone
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “greeting first” is a polite phone habit. (a) False (b) True
20. 20.True or false: “greeting first” is a rude phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) chatting to others (d) speaking clearly
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
23. 23.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) a noisy background (d) saying thank you
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) noting key details
28. 28.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) mumbling your name (d) asking “Is now okay?”
29. 29.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “calling very late” is a polite phone habit. (a) False (b) True
32. 32.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
33. 33.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) calling very late (d) a noisy background
35. 35.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
36. 36.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) calling very late (d) noting key details

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